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The after hours support number is meant for emergency issues only. If you are planning to install new hardware or make changes to your network after business hours and wish to have a Consultant standing by for assistance, this must be scheduled in advance. |
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We have also stressed that we will not accept calls from untrained staff members that relate to basic training issues. Please be reminded that support calls may only be logged by Certified System Users (that have been trained by HTI), and untrained staff members will be instructed to contact their own managers to assist. |
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If you have a legitimate issue and the after-hours support number goes directly to voice mail, please leave a message. Chances are the Consultant is on with another user and they will phone you back when they are finished. Do not rely on “missed call” information, as many numbers come across as unknown, leaving us unaware that you are trying to reach us. |
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We strive to provide the best support possible, with a procedure for escalation running in the background, so please help us by following the above guidelines. If you feel you are not receiving a satisfactory response to your call, whether during business hours or after, please contact Danny or Judy directly.
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