Hospitality Technology International (Pty) Ltd
3rd Floor, Block A
Edenburg Terraces
348 Rivonia Boulevard
Rivonia, Sandton
Gauteng, RSA
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The Products we Offer
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New Properties and New Projects
With the end of the year just around the corner, one might expect things to be winding down. Not the case for HTI, as we continue to rollout systems at an enviable pace. We have had consultants busy all around South Africa as well as across the borders.
We have recently installed eRes® at a number of new properties and groups. With the certification of the Medallion PMS Interface with eRes®, Karkloof Spa has installed eRes® for all the web and distribution opportunities and Gooderson Leisure is also slated to go live with eRes® in November. Kingfisher Resorts has also come on board with eRes® this month, but they will be using the OXI Interface to connect with the Opera PMS at their properties.
The KZN Wildlife rollout continues until just before the December break, with four of their busiest resorts going live with Apex and PlusPoint, prior to eRes® and GroupView being installed at Head Office in the new year. The installation of Apex and PlusPoint at the balance of the KZN Wildlife properties will continue throughout 2010.
It seems with the countdown to World Cup, there are new properties springing up almost daily, some as part of established brands and groups, and many as independents. We're very pleased to say that many of them have found their software solutions with HTI.
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HTI's 'QuickStep Training Centre' - Opening SOON!
Course's Being Offered - Early 2010
HTI will be offering an array of relevant courses in the new year, ranging from basic training sessions on specific aspects of the products that you use to more advanced industry standards training to assist with the development of your overall operation and staff. We will be launching the training centre early in 2010 and we will let you know of any courses that will be offered as they are scheduled. Please also suggest any courses that you may find valuable... If you would like to do so, please don't hesitate to contact us in order to discuss this possibility with our Training Manager, Jeanine Fourie.
The courses will be held at our Head Office in Johannesburg, however we will also be holding periodic training sessions in the various regions that we operate predominantly, such as Cape Town, Port Elizabeth, Durban and Nelspruit, so please don't avoid these courses when we are in your area!
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Humour for the day
A fellow bought a new Mercedes and was out on the interstate for a nice evening drive. The top was down, the breeze was blowing through what was left of his hair and he decided to open her up.
As the needle jumped up to 80 mph, he suddenly saw flashing red and blue lights behind him. "There's no way they can catch a Mercedes," he thought to himself and opened her up further. The needle hit 90, 100...
Then the reality of the situation hit him. "What am I doing?" he thought and pulled over. The cop came up to him, took his license without a word and examined it and the car. "It's been a long day, this is the end of my shift and it's Friday the 13th. I don't feel like more paperwork, so if you can give me an excuse for your driving that I haven't heard before, you can go."
The guy thinks for a second and says, "Last week my wife ran off with a cop. I was afraid you were trying to give her back!"
"Have a nice weekend," said the officer...
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Italian Police...
German Police...
Canadian Mounties??? |
HTI in the Western Cape...
We are very pleased to announce the appointment of a very experienced Western Cape HTI representative, John Smook! He joins us with many years of experience in the industry having worked at Sulcus / SoftBrands for over 13 years. He held various positions from Regional Manager (Western Cape) to eventually becoming General Manager of the group.
Our Western Cape customers will be pleased to know that there is a new and invigorated presence in the region and we would like to welcome John to the HTI family.
John Smook
If any new or prospective customers in the Western Cape would like to meet and discuss HTI's product suite with John, please don't hesitate to contact him at johns@hti-systems.co.za.
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Other Support information...
Installations - Hardware
− All New properties must ensure that all hardware and Networks are in
place before consultants arrive on site
− This includes a minimum specification server, if required, as well as
networks (wireless / cabling etc.), touch screens and the
appropriate operating systems on all servers and workstations.
Rates / Budgets
− All Apex and eRes clients need to be reminded to start building their new
rates for next year before they expire in December.
− Call support if any client needs help to put the budgets in for the new year.
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APEX Property Management |
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1.) A new feature in Apex is that the application will now start warning the operator when the license is about to expire. The warning will begin 10 days before product expiration...
In conjunction with the 'expiration warning', Apex now has the ability to validate the license date during the End of Day procedure. If the license has been extended it will automatically update the license expiry date...
3.) HTI has also now added the ability to right click on an Apex Interface Transaction (PlusPoint only) and view any of the POS invoice's that appear on the guest account in Apex. Another of the new enhancement's that are due for release in the next version release of Apex PMS.
View the invoice in Apex PMS...
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PLUSPOINT - POS & Stock |
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New PlusPoint features...
1.) PlusPoint will start warning the client 10 days prior to the license expiring
2.) PlusCentral login will check validation on the license date and if it has been extended it will automatically update the new license expiry date
3.) Void Reasons - Create static void reasons e.g. 'Breakage' and then report on the void reason
**New Report** - Slow movement stock report
This is a reporting tool that allows you to report on stock that is not moving or stock that is slow to sell!
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Please note: The development department for Apex and PlusPoint will be closed until the 13th January 2010. This will mean that all development requests will only be completed in the New Year, as we are focusing our attention on upgrading all of our customers during the holiday period to ensure that the applications run smoothly during this time. We appreciate your understanding in this regard.
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HTI gets tactical...
Recently the support team went to a local paintball circuit to decide once and for all - who is the master blaster?
Partners were included as well, which meant it was bound to get heated... The results were in favour of the girls (don't forget they get similar protective wear to the L.A Bomb Squad), as the guys tried to emulate 'Knights in shining armour'... looks more like 'Knights in swollen shiners' to me?
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HTI and some of our associations...
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Great Reviews for the eRes® User Group
There was a great turnout for our eRes® User Meeting in September and everyone in attendance agreed that it was a success. After welcome drinks, Andre Richards, the architect of eRes® and the MD of the eRes® Development Group stepped everyone through new functionality of the latest release of eRes®. He then discussed future development already committed to as part of the eRes® Road Map for the next few releases of the product, (Click here) to view highlights of the presentation.
We also enjoyed presentations from Expedia, one of the many distribution partners available through eRes® and TravelBuy, one of our preferred Payment Gateway solutions for processing payments on eRes® and through the IBE. Africado.com also gave us a brief presentation on their new and impressive portal site that is up and running and should be a valued addition to all eRes® user's portfolio of distribution channels.
After the presentations, everyone enjoyed refreshments as they caught up with old friends and colleagues, and perhaps a bit of industry skinner!
Granny and Gloria from Cresta Crossroads
with Danny (HTI) in the background
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Heather (Three Cities), Judy (HTI) and Kanadree (Three Cities)
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James (Director, eRes), Rose Bischoff (City Lodge), Werner (Director, eRes) and Andre (MD, eRes)
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Danny and Fanie (HTI)
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Dandre (Walkersons) and Francois
(African Anthology)
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Maritza and Clint (HTI)
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We will keep all of our users informed of any major developments
and directions that the product takes in the near future.
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HTI Technical releases iTrack
Our technical team has spent the last couple of months consolidating all three of our supporting applications into a unified system by developing our own web based call centre system, called iTrack. Our Licensing, Call Logging and Scheduling systems can now be found in iTrack and we will be expanding on the functionality in the next couple of months.
For HTI and eRes® customers we plan to incorporate a user friendly, easy to use front end where you will be able to view your call history, follow up on current calls, perhaps even log your own calls but it could also give you the opportunity to participate in product specific forums, blogs and user group meetings.
We will keep you updated on our progress and if you have any suggestions from a customer point of view please do not hesitate to email us!
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The Year in Retrospect... 2009
These are just some of the visuals that the support team captured
on their site visits this year...
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Best-in-Class or Best-of-Breed?
These questions were raised in a recent article by Erik Munoz (SoftBrands, Asia Pacific, Hospitality Solutions) published on his 'LinkedIn Group' - Hotel Online Distribution & Revenue Management
"What is your view in terms of hotel market segmentation
and technology solutions?"
•No two hotels are alike, so is it fair to argue that no two
hospitality solutions are alike?
•Is there a single revenue management solution that addresses the
requirements and budget for small hotels (under 100 rooms), large
mega-resorts (1,000+ rooms) or enterprise-wide multi-national
chain brands?
•How about channel management?
−Does one solution fit all hotel operating environments?
−Or a web booking engine? Or a GDS management product?
•As an hotelier, what is your view?
•As a technology solution vendor, what is your view?
•Or if you are an interested observer from another industry,
what is your view?
James Montgomery (MD, HTI (Pty) Ltd) commented on Erik's article...
The days of a single vendor, such as IBM, providing a full turnkey solution, which included CPU, hardware, terminals, network, printers, operating system, application program and support services has long gone except for very large (VL) enterprises.
Microsoft broke this single vendor perspective with a better OS for small computing - which then became multi computing with LANs (Novell) and wide area processing with CISCO etc..
Then began the Web; and a whole raft of exciting applications, available as and when required.
In hospitality the interconnectivity between applications is a major factor. *HTNG, *HEDNA and OpenTravel (OTA) have all assisted with creating standards that allow the best of breed (BOB) product to interoperate with other best of breed applications.
The strategy of eRes is absolute neutrality as far as *PMS, *RMS, *GDS, *IDS, *OTA, *IBE and *ITO are concerned.
We have very good working relationships with all these vendors (partners) because we concentrate on our BOB application which is a true multi-property CRS, with integrated centralised rates and channel management for hotel and lodge chains.
We believe that if you centralise (aggregate) you can synchronise (orchestrate).
Instead of many individual instruments (properties) you become one single harmonised orchestra (chain). Your audiences (channels) see and hear a single more effective output with greater clarity, value and pleasure.
James Montgomery
MD - HTI (Pty) Ltd and Director at eRes Development Corporation
*Glossary of Terms:
HTNG - Hotel Technology Next Generation
HEDNA - Hotel Electronic Distribution Network Association
Open Travel - Open Travel industry standards (OTA)
PMS - Property Management Systems
RMS - Revenue Management Systems
GDS - Global Distribution Systems
IDS - Internet Distribution Systems
OTA - Online Travel Agents
IBE - Internet Booking Engine
ITO - Inbound Tour Operators
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National Call Centre:
0861 HTI SYS (During office hours)
Tel: +27 11 803 2208
Fax: +27 11 807 1901
Web: www.hti-systems.co.za
E-mail: info@hti-systems.co.za
Contact Us!!
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