Hospitality Technology International (Pty) Ltd
3rd Floor, Block A
Edenburg Terraces
348 Rivonia Boulevard
Rivonia, Sandton
Gauteng, RSA
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The Products we Offer
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Humour for the day
A little ode to Teacher's...
A teacher was having trouble teaching arithmetic to one little boy. So she said,
"If you reached in your right pocket and found a nickel, and then you reached in your left pocket and found another one, what would you have?"
The boy replied...
"Someone else's pants".
The child comes home from his first day at school.
Mother asks, "What did you learn today?"
The child replies,
"Not enough. I have to go back tomorrow."
The teacher is droning away in the classroom when he notices a student sleeping way up in the back row. The teacher shouts to the sleeping student's neighbour,
"Hey wake that student up!"
The neighbour yells back,
"You put him to sleep, you wake him up!"
------------------------------- HTI and some of our associations...
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HTI (originally
M-R Systems) has been operating for 20 Years in the hospitality industry. We are happy to celebrate this with you, our loyal customer!
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World Cup Fixtures
- Group Stages
Friday 11th June √
Saturday 12th June
Sunday 13th June
Monday 14th June
Tuesday 15th June
Wednesday 16th June √
Thursday 17th June
Friday 18th June
Saturday 19th June
Sunday 20th June
Monday 21st June
Tuesday 22nd June √
Wednesday 23rd June
Thursday 24th June
Friday 25th June
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World's First Amadeus PMS Integration
with eRes® CRS
From Left to Right: Andre Richards (MD, eRes Development)
and Stuart Mattinson (IT Manager, City Lodge Group)
City Lodge Group chooses eRes® CRS and GroupView CRM and Loyalty...
Read the full article in the March issue of Hotel and Restaurant here -
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New Staff
The Support and Installation team at HTI continues to grow. Our most recent additions to the team are Andile Thomson, Leigh Landsberg in the support centre and Rynhardt Ferreira in the technical department.
Support Team - Andile comes to us with a combination of strong hospitality operations experience, as well as training and IT experience. Having completed his in-house training, Andile is already taking calls and working on site.
Andile Thomson - Support Consultant
Leigh is currently in training, honing her Apex and PlusPoint skills. She joins the team as an experienced eRes® user. Having worked in travel and reservations for some time, she most recently rounded her experience by working at a private game lodge.
Leigh Landsberg - Support Consultant
Technical Department - Rynhardt joined us just after the New Year, and although he came to us without any hospitality experience, he has taken to the HTI products like the proverbial duck-to-water. He has been very busy liaising with users and interface and distribution partners directly, while concurrently implementing scheduled upgrades.
Rynhardt Ferreira - Technical Department
Account Manager - Also new on the Support side is that Danny has moved across from heading up the Support and Installation Team to Account Management. No longer will Danny be handling first line support issues; he will now be focusing on Account Management and Customer Relations.
Danny van den Heever - Account Management
If you have a support related issue that requires escalation, please contact Judy Tipograph until we have finalised the position of Manager of Customer Service.
eRes Development - New Appointments
On the eRes® side we also have three new staff members, with Andre Burger and Phillip van Heerden joining the team in 2010. Andre joins us as a 'Software Tester', and he will be responsible for ensuring that the upgrades you receive have passed the Quality Assurance process. He brings with him years of experience in hospitality management, as well as a sound knowledge of the IT industry.
Phillip van Heerden joined our team in the capacity of Documentation and Trainer, with both teaching experience and extensive IT knowledge. Karabo Hlongwane has also very recently joined the development team.
You may all remember Stanton Francis, a technical consultant for HTI from 2007until 2009... We are pleased to announce that Stanton has now joined the eRes® team as a junior software developer. They are all a welcome addition to the eRes® team.
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Stanton Francis - Developer |
Karabo Hlongwane - Developer |
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Phillip van Heerden
- Documentation and Training |
Andre Burger - Software Testing |
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HTI's 'QuickStep Training Centre' in Rivonia
Course's Being Offered - Starting May 2010
HTI will be offering an array of relevant courses this year, ranging from basic training sessions on specific aspects of the products to more advanced industry standards training to assist with the development of your overall operations, strategy and staff skills training.
If you would like to know more about any of the courses being offered, please don't hesitate to contact Jeanine Fourie on training@hti-systems.co.za.
The courses will be held at our Head Office in Johannesburg, however we will also be holding periodic training sessions in and around South Africa (i.e. Cape Town, Port Elizabeth, Durban and Nelspruit)!
Product |
Course Description |
Duration |
Dates |
Apex |
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Banqueting |
Full Day |
12th May & 4th June |
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For more in-depth training on the functionality of Apex's Banqueting module, to improve processes and optimise the flow of functions, events, resources etc. |
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Who should attend? |
Cost |
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Function Co-ordinators, Venue Managers, Function Managers etc. |
R995 Per Person |
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Reporting |
Half Day |
13th May |
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A closer look at Apex reporting and the relevant information that will be applicable at the close of period, Day End and how to get the most out of an array of reports. |
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Who should attend? |
Cost |
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GM's, Front Office, Rooms Division etc. |
R645 Per Person |
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Rates Management |
Half Day |
27th May |
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How to build rates and manage seasonal changes, specials, CRS, contracted rates and rate overrides etc. |
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Who should attend? |
Cost |
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Reservations Managers, Reservationists, Front Office Managers, Front Office Staff and Rooms Division Managers |
R645 Per Person |
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Reservations Training |
Full Day |
9th June |
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Manage reservations with Apex, future bookings, expected arrivals, departures and any other reservation requirements, including walk-in's, allocating rooms and pick-ups |
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Who should attend? |
Cost |
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Reservations, Front Office Managers, Front Office Staff and Rooms Division Managers |
R995 Per Person |
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Revenue Distribution |
Half Day |
10th June |
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Learn the impact that your distribution rules have on the revenue that is allocated to each revenue centre and improve the process within your organisation |
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Who should attend? |
Cost |
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GM's, Front Office, Rooms Division etc. |
R645 Per Person |
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Debtors |
Full Day |
23rd June |
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Build and manage your debtors within Apex. Learn how best to process a debtors reservation and how to control the process thereafter |
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Who should attend? |
Cost |
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GM's, Front Office, Rooms Division etc. |
R995 Per Person |
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Night Audit |
Half Day |
24th June |
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Making the Night Audit as effective and simple as possible. Learn the procedures and what affects the night audit... |
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Who should attend? |
Cost |
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GM's, Night Auditors, Front Office Managers |
R645 Per Person |
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PlusPoint |
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POS Users & POS Reporting |
Half Day |
7th May
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Assisting restaurant staff with basic functionality of the POS application as well as expanding on the reporting functionality within PlusPoint. |
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Who should attend? |
Cost |
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Food & Beverage Managers and Food & Beverage Controllers |
R645 Per Person |
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POS + Menu Management |
Full Day |
21st May & 18th June
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How to build and manage POS menus and how to create pop-up menus for quick and easy POS usage |
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Who should attend? |
Cost |
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Food & Beverage Managers and Food & Beverage Controllers |
R995 Per Person |
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Stock Control + Reports |
Full Day |
26th May & 2nd July
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Manage your stock with a number of auditable stock reports, including variance, movement and top seller reporting functionality |
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Who should attend? |
Cost |
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Food & Beverage Managers and Food & Beverage Controllers, Store Managers etc. |
R995 Per Person |
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Apex Enhancement - INTERACTIVE
Apex Interactive
The following information can now be retrieved through Apex Interactive...
1). News
- For all the latest news feeds from reliable internet sources, inform staff and guests or just stay in the loop!
2). Events
- All events happening in your area, such as the 2010 FIFA World Cup and track fixtures and news related to this event. LIVE Scoring available via an internet feed and stay abreast of the latest results from games at the World Cup
3). Weather
- Retrieve LIVE weather updates and forecasts from the front desk...
View the Weather in Apex
4). Foreign Exchange Rates
- Get Live Exchange Rates from the net!
5). HTI Training Centre Schedule
- Updated monthly Training Schedules
6). Support Calls that have been logged with the support call centre
- Track support calls that you have logged with our support staff and the status thereof...
7). Blogs
- Add user driven blogs within Apex, however, only 1 blog header
and 5 postings per user per day
Apex Net Reports
In addition to the 'Interactive' enhancement, we have also released 'Apex NetReports', a remotely accesible module that provides you with an online method to track and download vital operational and management reports.
The Apex EOD will export all the EOD reports into a .pdf format. These reports are uploaded to a central server. Your head office can now retrieve these reports from anywhere as long as the user has internet connection. How neat is that?
Net Reports at a glance
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Apex PMS and eGuestSurv Interface
(Online Customer Satisfaction Survey)
HTI together with Diversified Technologies have developed an interface from Apex PMS to eGuestSurv (Diversified Technologies). This new product offering will enable your property to automatically generate and send an online customer satisfaction questionnaire on 'check out'.
eGuestSurv is a web based customer satisfaction survey application that was developed to address the specific needs of the hospitality industry, including hotels, game lodges, guest houses, bed and breakfast establishments, self-catering apartments, resorts and holiday apartments.
eGuestSurv is extremely easy to use, very affordable and a highly effective application that provides guests with a feedback channel and accommodation owners and managers with never before seen, insight into guests likes and dislikes.
eGuestSurv Benefits
√ Increase guest response rates, whilst improving the guest
feedback experience.
√ Access guest feedback data quicker, allowing to serve your guests better.
√ Free up time by letting eGuestSurv's automated processes handle guest
feedback invitations, responses and real time results.
√ Automated drill down reports, including surveys, countries, service
departments and individual guests.
√ Quickly identify service areas that are problematic and those that
are exceeding expectations.
√ Incorporate survey results into staff performance management programs.
√ Become more competitive, by tailoring your product according to your
guest feedback.
√ Make strategic Marketing and Sales decisions based on guest feedback.
√ Cost effective, subscription based application, with no software or
hardware investment.
√ Advanced application features such as Over Survey limits,
Low Response Rate alerts and Auto Reminder functions.
√ Multiple Languages including English, German, French,
Italian and Spanish.
For more information on eGuestSurv, please contact Eddie Scheun on eddie@divtech.co.za or visit their website - http://www.divtech.co.za or contact HTI to find out how you can add eGuestSurv to your product suite...
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Growing Together - Status Hotels and HTI
Status Hotels has been using eRes® for their central reservations since their inception and have now gathered together a nice portfolio of properties. As the group continues to expand, we see constant additions to their collection of hotels.
Most recently Welgelegen Manor has joined the Status group and will be installing Apex with its interface to eRes®. We congratulate Status on their newest addition and welcome Welgelegen Manor to our distinguished list of Apex users.
We also look forward to more properties coming online with Status Hotels and eRes® in the near future.
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Improve your Channel and Revenue Management
Strategy with eRes® We are finding that with the many enquiries we receive from around the globe there is still a narrow expectation of requirement in each case.
For example, a small hotel chain in Asia describes their requirements as 'simply a WBE for our three properties'. This is not a silly requirement, but when we suggest that, with the right product decision they can have some or all of the following:
• Rates Management
• Yield Management
• Channel Management
• GDS
• Central Reservations (CRS)
• OTA direct
• Web Booking Engine (WBE)
...for a similar cost; they cannot easily visualize the possibilities!
With the eRes® engine it does not matter if you only 'need' one option for the moment. What is important is that your inventory and rates become centrally available and LIVE on a web platform for extending your reach and management capability when you are ready.
The inventory is LIVE and can be instantly made available on many high performing 'shelves'.
Start with WBE or CRS. Whichever you do, you need to orchestrate your rates strategy and your channel strategy.
CREATIVE RATES POLICY
If you have in the past limited your creative pricing to simple LOS (length of stay) rules in certain periods of the year. Start with new meaningful revenue and occupancy improving marketing strategies.
1.) If your weak periods are Friday through Sunday, introduce rates
available ONLY on a Specific Day of Arrival (Friday), with a
minimum of 2 nights.
2.) To encourage late bookings of unused inventory create rates that
are permitted only through 'opaque' channels such as an
MT Beds* or lastminute.com*...
(discounted by 45% but ONLY within 48 hours of arrival).
*These websites specialize in this market of filling beds
at the last minute.
3.) Introduce Best Available Rate policies whilst negotiating better
and more tightly focused corporate and STO Rates.
4.) Use a Linked Rate principle allowing the system to generate rates
based on individual rules and restrictions for each rate,
at each property.
This can all be managed on one central system and update
automatically to each property (direct to PMS).
EXTEND YOUR DISTRIBUTION CHANNELS
1.) eRes® has seamlessly integrated with many inbound tour operators.
Once you have the eRes® engine you can negotiate direct connections
and rates with these companies.
2.) Connect directly with the large global on-line travel agencies such as
Expedia, Booking.com, In1 Solutions, and dozens more.
- For a full list of all of these distribution channels go to our
web site www.hti-systems.co.za -
3.) Realtime GDS is a dream for smaller hotels and chains. Now you can
have full NextGen access to Galileo and Amadeus with your eRes®
distribution engine. These are simple tips...
For a personal distribution strategy workshop for your hotel or chain,
please contact Rory Montgomery, at:
Email: rory@hti-systems.co.za
Tel: +2711 803 2208
Web: www.hti-systems.co.za
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National Call Centre:
0861 HTI SYS (During office hours)
Tel: +27 11 803 2208
Fax: +27 11 807 1901
Web: www.hti-systems.co.za
E-mail: info@hti-systems.co.za
Contact Us!!
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