Plus
Apex
eRes
Orbit
GV
WB


In association with


eRes® Development
Fedhasa
SATSA
Open Travel
HEDNA

(Hotel Electronic Distribution Network Association)

Support


Log a support call
Customer login and verification
Enter your Customer Code and Password
Customer Code
Password




Enter the last 7 digits of your Telephone Number (8032208)



Update Client Details
Customer login and verification
Enter your Customer Code and Password
Customer Code
Password




Enter the last 7 digits of your Telephone Number (8032208)

After hours

After Hours Support


• The after hours support number is meant for emergency issues only.  If you are planning to install new hardware or make changes to your network after business hours and wish to have a Consultant standing by for assistance, this must be scheduled in advance.
• We have also stressed that we will not accept calls from untrained staff members that relate to basic training issues.  Please be reminded that support calls may only be logged by Certified System Users (that have been trained by HTI), and untrained staff members will be instructed to contact their own managers to assist.
• If you have a legitimate issue and the after-hours support number goes directly to voice mail, please leave a message.  Chances are the Consultant is on with another user and they will phone you back when they are finished.  Do not rely on “missed call” information, as many numbers come across as unknown, leaving us unaware that you are trying to reach us.
• We strive to provide the best support possible, with a procedure for escalation running in the background, so please help us by following the above guidelines.  If you feel you are not receiving a satisfactory response to your call, whether during business hours or after, please contact Danny or Judy directly.

24 Hour Support: 083 288 0016/7
National Call Centre: 0861 HTI SYS (During office hours)
Tel: +27 11 803 2208
Fax: +27 11 807 1901
Support E-mail: support@hti-systems.co.za
E-mail: sales@hti-systems.co.za



Customer Downloads

Customer Downloads


This page was specifically created to assist our customers who urgently needs to download any support related documents and manuals.

Customer login and verification
Enter your Customer Code and Password
Customer Code
Password




Enter the last 7 digits of your Telephone Number (8032208)

Support Downloads

Support Downloads


This page was specifically created to assist our consultants who urgently needs to download any support related documents and manuals.




Apex Web Reports

Apex NET Reports


By logging into this module, assuming you have been configured, you gain the ability to centrally view all your property reports on the NET. Please consult with a support consultant for more information.

File Uploads

Attach Files

Attached Files:
Hospitality Technology International (PTY) Ltd.
Block A, 3rd floor, 348 Rivonia Blvd, Rivonia | PO Box 6044, Rivonia, 2128 | www.hti-systems.co.za | technical website | contact us